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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY!
Genuineorders provides this service based on the following terms and conditions.
1.1 Complaint Center (hereinafter referred to as “the System”)– means a computer software program developed by Genuineorders to allow Users to sign in to the System and report suspected transaction disputes, product information in violation of our policies, etc.. 1.2 User – means any person (whether an individual or an entity) who uses the System to report or respond to complaints.
2.1 This Agreement includes the body herein contained and any rules that Genuineorders has issued or may from time to time issue in the future for the System. All such rules shall form an integral part of this Agreement and have the same legal effect as the body of this Agreement herein contained. 2.2 When using the System, User promises to accept and comply with all relevant rules. Genuineorders reserves the right to supplement and amend this Agreement and all related rules at its sole discretion from time to time and Genuineorders will inform User of related changes in an appropriate manner. If User does not accept the relevant changes, he should stop using the System. Once the revised Agreement has been published on Genuineorders.com, it takes effect immediately. All related rules, which also form part of this Agreement, will take effect upon their release. If User signs in to or continues to use the System, he shall be deemed to have accepted the revised Agreement. Unless otherwise expressly stated, any new content that widens the coverage of the System or enhances its function shall be subject to this Agreement. 2.3 After User has confirmed acceptance of this Agreement, the Agreement shall have legal effect as between User and Genuineorders. User should read this Agreement carefully before using the System. If there is any doubt, he may consult Genuineorders or his own legal advisers. Irrespective of whether User has actually read this Agreement carefully before using the System, as long as he has clicked the "Confirm" button at the bottom of the body of this Agreement, User is deemed to have consented to and entered into this Agreement.
3.1 When submitting a complaint, User must submit supporting materials in accordance with the requirements of the System, including but not limited to the complaint form, related transaction proof and so on. User warrants that the information and all materials submitted by him are true, lawful, timely, valid and accurate. 3.2 When submitting a complaint, User has the obligation to provide correct information and warrants the validity and security of such information as e-mail address, telephone number, address etc. and shall ensure that Genuineorders and the party being complained of can contact him through the aforesaid contact information. In addition, User should send a written notice to Genuineorders immediately upon there being any changes in the relevant information. 3.3 When the System shows a successful submission of complaint, it only means that User has completed the submission in accordance with the procedures prescribed by the System and it does not necessarily follow that Genuineorders will accept the complaint or deal with the complaint in the way requested. 3.4 When the submitted information meets the complaint standard, Genuineorders will inform the company being complained of about the complaint, and ask him to respond to the complaint within a reasonable period. Genuineorders has the right to modify the response period in light of the actual situation. Once the response period is over and the company being complained of has not responded, Genuineorders has the right to impose certain punishment on him accordingly. 3.5 If the company being complained of submits a counter-notice within the response period, which is considered as reasonable and valid prima facie, Genuineorders will forward the counter-notice details to the complainant and ask him to respond to it within a reasonable period of time. If the complainant objects to the counter-notice, the complainant may file a dispute notice with Genuineorders. 3.6 User acknowledges and agrees that Genuineorders has no responsibility or ability to judge / decide the authenticity of the contents and merits of the complaint and the counter-notice. Genuineorders is neither a law enforcement unit nor a judge / arbiter of business disputes. Genuineorders shall not be responsible for any suspected frauds / business misconducts made by its members. 3.7 At any time during the process of the complaint, Genuineorders has the right to require User to supplement any information or provide any additional material in relation to the complaint. After receiving request for additional information in relation to the complaint, User must provide relevant information in a timely manner in accordance with the requirements of Genuineorders. If there is a failure to do so, Genuineorders shall have the right to treat the complaint as not having been submitted.
User declarations and warranties
Genuineorders has the right to terminate any use of the System at any time without further notice for the circumstances as follow:
6.1 After the termination of use, Genuineorders has no obligation to keep any complaint related information after the termination of use of the System. Genuineorders has the right to delete the information after a reasonable period of time.
6.2 Regardless of the manner of which Genuineorders terminates the use of the System, Genuineorders reserves its right to:
7.1 User agrees that Genuineorders may at its sole discretion change or suspend part or all of the System’s functionality and usage thereof and delete any material User has submitted to the System without notifying User or being liable to User or any third party. 7.2 User understands that Genuineorders has to maintain and / or may need to repair the System and / or its related equipment on a regular or irregular basis. Genuineorders does not bear any responsibility towards User for any delay or suspension of the use of the System for the said situations.
8.1 Genuineorders is the intellectual property right owner of all contents of the System, including but not limited to word articles, pictures, files, website design, and any intellectual property materials therein. The intellectual property rights of the aforesaid materials are, including but not limited to trademark rights, patent rights, copyrights, commercial secrets, etc.. 8.2 Without prior written consent from Genuineorders, no individual or entity shall use, modify, copy, distribute publicly, change, disseminate, issue or publish publicly any intellectual property materials of the System, including the system technology and programming. 8.3 If User infringes on any of Genuineorders.com’s intellectual property rights, Genuineorders reserves the right to take appropriate actions to claim any loss caused by User’s infringing conduct under the laws.
9.1 Scope
The following provisions apply to any information received and recorded by Genuineorders from User’s browser at the time User visits the System’s webpage, including but not limited to IP addresses.
9.2 Use of Information
9.3 Information Disclosure
User's information may be partially and fully disclosed for the situations as follow:
10.1 Genuineorders reserves the right to amend any provision of this Agreement. If there is any change to any provision of this Agreement, Genuineorders will inform User of relevant changes in an appropriate manner. 10.2 If User disagrees with any change of this agreement, he is free to stop using the System. If User continues to use the System, he is deemed to accept all changes of this Agreement.
11.1 Genuineorders may deliver notification to User by ways of webpage bulletins, emails, short message service (“SMS”) or regular mail delivery, etc. Notification is deemed to be received by User on the date it is sent. 11.2 User should deliver his messages to Genuineorders through the physical addresses, fax numbers, e-mail addresses and other information published on the System.